Can I return the goods when I change or is damaged? If so, how much time do I have? In this case, is the product exchanged for another with the same value, or can I choose a refund?
You have 14 days from the moment you receive the package with the order to return the goods. Then, depending on your preferences, you can exchange the product for another one or get a refund according to the payment method for the order.
How long does the complaint process take?
Consideration of complaints may take up to 10 business days. It depends on whether you immediately received a defective product or just a photo of the defect. Usually, please send back the damaged product. The final effect is repair or replacement for a new copy.
The withdrawal form – word format
The withdrawal form – PDF format
Complaint form – PDF format
Complaint form – WORD format