How to order I COAL YOU.?

Choose our product

When you decide on the item you wish to purchase, please fill in the form.

Remember, the differences and slight flaws may occur in both form or shape due to coal’s unique structure. The differences are fine and nearly unnoticeable.

Make a payment

Pay for the purchased items covering the shipping fee as well. All I COAL YOU products‘ prices are gross prices including the tax. You can pay online via PayPal, with debit/credit card or wire the payment directly to I COAL YOU bank account. We do accept other payment methods on exception basis.

Please familiarize yourself with all the important payment related information.

Wait for your purchase to be completed and delivered

4 business days – order processing time of all jewellery pieces available on our webpage, counted from the date of the reception of the payment.

12 business days – order processing time of all personalized requests, counted from the date of the individual project acceptance and the reception of the payment.

3 weeks – order processing time of personalized ring request counted from the date of ring size confirmation and the reception of the payment.

Please familiarize yourself with all the important order, delivery and collection related information.

Collect the parcel

When your parcel is delivered, check its content in the courier’s presence in order to ensure it has not been damaged during the shipment. All the products should be wrapped in bubble film or secured against mechanical damage with foam filling. The parcel may additionally be secured with the delivery company packaging. If you are unsure about the parcel’s condition you have a right to turn thumbs down on delivery. If you notice any irregularities or damage to the package or any, a protocol of damages or any shortages should be drawn in the courier’s presence. Please also notify us via email as soon as possible.

Please familiarize yourself with all the important delivery related information.

Now wear the jewellery you like the way you like!

It will be our greatest pleasure if you decide to share your new look with our jewellery as a centerpiece.

If you decide to return the jewellery, exchange it or file a complaint:

The customer is given a 14 days right, counted from the date of the reception of the parcel, to return or exchange the purchased items. Please make sure you keep the receipt. Remember, you cannot withdraw from the purchase agreement if the product has been individually designed and manufactured, personalized or its size has been reduced or enlarged upon your request.  

Please familiarize yourself with all the important exchange, return or complaint related information.