FAQ

Is I COAL YOU. has a stationary shop where you can view and buy jewelry?
AND COAL YOU. at this moment he runs an online store. Our products can be viewed and bought at stationary outlets in Katowice, Zabrze, Podzamcze, Ogrodzieniec and Jastrzębie-Zdrój. Their exact list is here.

At the moment, coal can be bought at the above-mentioned points.

Is it possible to place an order by phone or in person instead of filling in the form on the website?
In order that nothing escapes our attention, we ask you to place orders only using the form available on our website. It systematizes all information about a specific order and allows you to add comments if necessary. This greatly speeds up the ordering process and does not allow errors to sneak into it.

What is the waiting time for a shipment?
The waiting time for a shipment in the case of products from a fixed offer is 6 days (4 working days for the product and 2 days for the shipping itself). It often happens that the product is in stock and the shipment lands faster with the owner.

Do you have to wait 4 working days for all products from the collection available on the website? I would like to buy something “for now”, because I care about the time.
In such cases, please contact us before placing an order and making a payment so that we can determine if faster execution is possible. Usually, the product waits about 3 days.

Can I order products I COAL YOU. to a foreign address? If so, to which countries?
Yes, I COAL YOU products. they like to wander around the world. We send them both to Europe and beyond its borders. Shipment to Europe costs 25 zlotys, and to the USA and other countries – 25 zlotys.

I would like to change the order or cancel it. If so, how to do it and how much time do I have to do it from placing an order by filling out the form?
The order can be changed or canceled for 24 hours from sending the completed form. We kindly ask you to inform us about the change of order or cancellation by e-mail. In the subject of the message, you should write the order number, and in the e-mail content – what you want to change or what to cancel.